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Many professionals in the fields of mental health, social work, law, human resources, education and business are called upon to play a role in resolving conflict. According to the American Management Association, managers spend at least 24 percent of their time resolving conflicts at work.
The professional mediation certificate program, offered in partnership with the Dispute Resolution Center of Snohomish and Island and Skagit Counties teaches you how to resolve conflicts through facilitation and mediation.
Regional employers are enthusiastic about their managers and leaders acquiring skills in dispute resolution and many are providing tuition support for their employees.
As a participant in the professional mediation program, you develop techniques, strategies and hands-on experience to handle a variety of conflict situations, from minor disagreements to potentially explosive confrontations. Through an extensive supervised mediation practicum, you apply your skills in community settings, building your confidence and skills.
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